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absolutely the same for me, I used to make 96% occupation per year, but since late 2018 my bookings has gone down 60-65%. I am really concern about what is going on and on top of this, Booking.com has downgraded my property because of too little Reservations!!!! After I have been a member of this community for 6 Years and made Booking.com richer!
I still can not believe they are going to remove my property from their page, for now my property has been removed from preferred status and if I don't get more bookings within 180 days, they are going to remove my property from their Program!!!!
I am shocked by the way they treat reliable customers...no words for this...as if it is my fault for the loss of reservations. What they want is to come down with the prices to a point where there is no point anymore to do this business and I am not doing this.
same same...I get umproportional cancellations, some are asking to wave the fee, but when it is 10 days before Christmas and 3 rooms get cancelled, I really want the guests to respect the policy, which is 50% of the total price. But...guest disappear, no answer, no help from Booking.com, we are left alone with the big loss and empty rooms!
Now I decided to put all the reservations on prepayment to Booking.com, at least I should be able to get the deposit when people cancel and probably will get less reservations, as guests like it to book and cancel for free at any time, leaving us with the problem.
I ask Booking.com to take action on this issue!!!