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If you have payment before they arrive, even days or weeks you really should not have payment issues. Also even if you or your staff are not there on their arrival, it is always well worth meeting them to show a friendly face and make sure they feel, welcome and valued.
Work out what you want to do, then see what ticks the most boxes. For me Freetobook as they are so amazing to deal with, nothing is ever to much trouble and I can deal with them over the phone!
We have one holiday let property but I run four other companies and Freetobook it very easy and was recommended by Booking.com in 2013. They are fantastic and always improving but with a sturdy interface.
Our property: www.whitleycoachhouse.co.uk
Freetobook is superb and we have used them since 2013 and never had a double booking. It is robust and they are extremely friendly and helpful. They were recommended by Booking.com in 2013 when we were setting things up.
It occasionally happens and we politely ask them to pay the extra amount, if they became troublesome about it I would ask them to check with booking.com. But it has never been a problem. Generally, guests make a genuine mistake and are embarrassed about it.
I would phone them and get the name of who you spoke to.
Freetobook's card processing payments are actually very good Royalclarencehotel.com I would revisit using them again.
We use Freetobook and they are fantastic to deal with, friendly, helpful and have a robust system. I five years we have never had a double booking.
Look at our site: www.whitleycoachhouse.co.uk