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hmmm I would love to reach out to the Quality Review Team but from what I can gather this is not possible. The best it seems you can get is to speak to someone who may send them a message on your behalf... which they seem to ignore. I also got this email four days after my listing going live. They said ten days but it has been almost a month..... and worst of all they are holding onto my momey grrrr
So I managed to list my property on Booking.com. I started receiving reservations and then BAM! all of a sudden Booking.com randomly decided to do a quality review on my property and made my listing unbookable. I got an email stating this would take ten days and that they would keep me updated.
It is now thirty days later and they still ain't done it. They never kept me posted I have to constantly ring them. They tell me that they have a backlog of properties to review and until they get round to me all bookings and payments will be suspended!!! Which begs the question: why would they still randomly be selecting properties to undergo a review when they have a massive backlog?
So incredibly frustrating and half the call staff are clueless. It really doesn't seem fair that Booking.com can hold onto my money until they do a quality review when they have no idea of when or how long such a quality review could take.
I am not enjoying this 'partnership' and will be looking at alternative ways to rent my property that doesn't involve partnership with Bookiing.com