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Hello everyone .
I read all your coments here and all i can suggest from my part as a small hotelier and host of a few apartaments from 3 years in Booking.com is this : 1-Dont tolerate any of the booking made at your property from Booking.com . When did you find neccesary pre-authorize all the credit cards of the bookings for the full amount , deposite or partial amount depending of your policy of cancelation . The secrets is that pre-authorization its not a charge/purchase/payment , its a temporary block of money made at a credit card , that you have the possibility to charge it after in case of no shows , cancelation agains policy of your cancelation .
At your property page , if you see carefuly , its writte , "This property accept this type of credit cards , Mastercard , Visa, Paypal ...... "The property reserve the right to temporarly hold an amount prior to arrival ."
So , use this on your benefits , pre-authorize the credit cards , with your merchant POS or via PayPal Account (paypal has a few opsions that you can pre-authorize a credit card , not charging a credit card , but pre-authorize by blocking/rezerving an amount on credit card )
So my advise is to pre-authorize all the credit cards , no tolerance , no mercy , its your money.
As my hotels , apartaments are in different turistic city , from my part i have suggested my staff , let them book, after a period when its almost full booked , firts days of june especially , i check all the credit cards to pre-authorize them for full amount , 1 or 2 months prior to arrival . There are a few of them with invalid credit cards , i mark them as invalid credit cards , they get the notifications to update credit card , who update the credit card with a new one that works we pre-authorize , who does not update after next 24 hours i canceled them becouse maybe its someone else who want to book us . For a client who has a canceled rezervation and want to go to holidays , he has not the time to see if there are other properties avaiable to book , becouse they are full booked already with the same problems , in a small time they will came back and book again the same room , will put an valid credit card and you can pre-authorize by blocking an amount at their credit card for your rezervation quickly , easy , without any problem .
Why i suggest this way ? Please see this video carrefully of CEO of Booking.com at minutes 14:57 -15:25 at this link
She, Gillian Tans , Ceo of Booking.com, smile when the interviewer tell "i love when you booked and after you can cancel your booking for free" --this means also for no-shows they are the same, canceled booking no meney , becouse they have desing it to protect just the customers who make a booking on their website , they dont care for us , they care just for customers who use Booking , becouse they know that they will made another rezervation on Booking.com becouse client has use once this website why not to use it again , also if they dont show at properties , in the end they will win their commission from other properties where the client is already accomodated and in the end the only one who will lose is you , that didnt pre-authorize , didnt protect your money . At my country its a very popular phrase ,"if you want to prediction the snake movements , see the head where is going " .
I take more then 10 phone calls everyday from Booking Customer Service , about asking that the guest has call us and might have been charge , and i answered very happy , "no they have been pre-authlrize for the full amount to check their credit card details , sufficient of money ...ect .The pre-authorization its not a charge is a temporary hold of money to check the credit card details , balance ... The money stay at credit card but blocked , cardholder can not use them , you can not charge without any reason " The pre-authorization will remain valid until we decide to cancel it , we cancel it just for free cancel rezervations . So in the end no problems with cancelation agains the policy of cancelation or no shows becouse i can charge them for full . And all the guests came one by one at check in day , a lot of them a few hours before check in time is close , and i am very happy that finaly i did with this type of clients and with my love merchat POS that keeps the pre-authorization active more then 60 days :))))
So my advice is dont waste your time by calling Booking.com , be patience , think smart , pre-authorize , and the money are protected .
Best Wishes to all of you .