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Thousand of employers working for Booking.com and no decision makers, every year they worse and worse.
They clearly understand that bad reviews from people that not happy with something else not with property and this happen most of the times.
They call us partners , but we are not, we just tool to extort money , I'm desperately waiting that some company finally appears on the market and move them away from business.
I think inn many cases Booking.com acting against partners.
Review not supposed to be anonymous, some guest not happy with something and blame staff and rooms, provided lie . This unfear, and rview department doing nothing to remove it, as result partners and booking.com suffered losses.