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How cavalier of you. Common sense dictates that if one is using a platform that collects fees for its services and takes payment upfront from its referral, it might as well do all the work by ensuring due diligence and deposits are addressed at the same time. Not everyone has the manpower for the screening hence the need for the platform. This service is offered by Airbnb. Booking.com needs to improve its business model ... Just a thought/suggestion ! It may also enhance income streams... a word is enough for the wise.
We had the same situation.
As new hosts we are not allowed to take deposits with the booking, instead we are meant to confront a new guest prior to entry by asking for cash which is uncomfortable, as the platform should address this on our behalf.
No smoking policies are clearly noted but a dishonest guest will do what they want. We also had items stolen, a TV, 3 desks and side tables, cooker knobs, and a kettle. The guests had thrown a party as a microphone was left behind, and there were hundreds of canisters scattered across the apartment for laughing gas, as well as cigarette butts, condoms and marijuana. The guests had also sprayed the fire extinguisher all over the living room carpet.
I sympathize with you, and why should we have to take the hit on our insurance for their incompetence? Awful service on the part of Booking.com.
We had the same problem too.
No smoking policies are clearly noted but a dishonest will do what they want. I sympathize with you and why should we have to take the hit on our insurance for their incompetence?