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You maybe better to get your credit card payments through Paypal, which is what I do, there is a surcharge of 4%. I used VCC once. The guests using it alerted me, by error that there were 3 children, and I requested payment for the extra guests via Booking.com, as english was the guests second language. Booking.com suggested I just accept the extra ones without charge but I stood my ground. I told BC I was meeting guests when they arrive so I could get the cash for the extra guests as the VCC amount has already been determined. They told me that they would sort it and not to get cash. Of course the original payment came through without the extra charge. It took me four months of ringing and emailing before I got someone really helpful on the end of the phone who sorted it straight away. The problem is you are at the mercy of whoever picks up the phone or receives your emails.
I also had issues with Refer a Friend, so phoned Booking.com and followed their advice, a link presented itself and I sent it to my friend. She used that to register and once she had had several bookings I enquired about our commission free, only to be told we did not use the correct link. I have phoned several times, sent a copy of the email that was sent to my friend with “try this link and see if it gets you through”. I get the same response back, you did not use the correct link, yet they can see the link I sent onOctober 1 and my friend then registered, on October 4 she got her first booking. Of course now that I have spent so much time on it I can clearly see the correct link was not sent but it is obvious that I recommended her and she registered it. Why can we not speak to someone rather than getting these generic emails back without using commonsense. I do also note that they offer 5 free stays commission free but their is a maximum figure of $340 so not sure where they get the 5 free commission stays from.
I can clearly see that the link was not the. Or react one
I had an issue where I became aware that guests that were arriving in a few days had children with them but had not been included the in the headcount. When I contacted Booking.com about it and asked them to contact the guests, English was their second language, and explain it to them that there would be another $300 charge. Booking.com firstly asked if I would consider, given they were 48 hours away from arriving, accepting the children without charging them. When I said I would not but as we were using the virtual credit card would it be best that they just pay me cash on arrival. Booking.com contacted them and phoned me to say they would just add the charge on the virtual credit card. I was concerned as the amount on the card had already been established but was told they would be able to put the extra charge through. However, the payment came through later without the added $300. It took me several emails and several phone calls before I eventually spoke to someone who told me the guests had cancellled their cards before the last charge went through and that Booking.com Would cover the costs. Again several more calls back before it was honoured. All in alll I am talking several months before I eventually got paid.