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I moved up the ladder to the supervisor who said that the host only has control over the lead photo and if the host rearranged the photos in a logical way, the "algorithm" would reorder them as it wanted. It's truly ridiculous.
Although my heading was based on my initial opinions, the more I delve into how Booking.com for hosts works, the more I am reinforced that my subject title is correct.
As an illustration. I dragged photos of my property around yesterday, as allowed and found that when I logged back in today they were not in that order. When I called them, I was told that they automatically sort the photos and the host cannot do anything but the main photo!
I pointed out that it was illogical and that the photo page had the drag and drop capability for the photos to be positioned in whatever order the host wants. That was met by silence.
It's a mess!
I just checked. For my first booking, they took a CC with a 7 day window to cancel. That's okay. I don't want to take payment when they arrive, as they may change their mind the day before.
Thanks, Isle of Wight, for the update about when and how guests actually pay for there reservations. It is a concern that booking.com takes a reservation, but doesn't collect the payment and charges a fee for the non-existent guest!
I'm not clear that if a guest books, pays with a credit card either to booking.com or the host's credit card system, AND agrees to no-show terms why the host doesn't receive their money anyway.
That's good. It's a learning curve. I am new to this business and have noticed that none of the sites I looked at clearly show the financial arrangements.
Is there a site that has a simple table showing who gets what by site?
Everything is an acquired taste. My problem is that booking.com is taking a long time to acquire. They want a commission on the public's property but make it very, very difficult to do business and somehow believe that computers are all powerful and don't need people to fix them.
I'm shocked!!! Or maybe not.
Can you clarify "trick new owners into taking every booking as cash." I am a newbie, struggling with their system.
Airbnb is much easier to use.
I realized that this is a user forum and not monitored by employees of booking.com. If true, this is just a discussion that resolve anything.
Is this forum monitored, and acted on, by booking.com?