6 APAC insights and updates to tap into the regional resurgence

6 APAC insights and updates to tap into the regional resurgence

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Tourism is back in APAC with a vengeance. Here are six updates and insights to help you make the most of the renewed demand.

Now that all travel restrictions have been lifted across the region, APAC tourism is back in a big way – bringing with it many opportunities for growth.

We’ve gathered insights from across the industry—as well as new announcements from our own products—to help you make the most of the moment.

APAC travel is bouncing back fast

At our recent Elevate event, Hermione Joye—Sector Lead for APAC Travel at Google—shared that APAC has surpassed other regions in its recovery, with Google’s research showing APAC’s demand for international travel is up 85% from 2019 levels, and domestic travel up 52%.

She also shared that two of the top five countries for travel demand are in APAC (India and Japan), with APAC accounting for 25% of demand from the top 20 countries.

This is reflected in Booking Holdings’ data as well, with room night growth in Asia hitting 40% in Q2 – making it the fastest growing region in the world for Booking Holdings. This trend seems likely to continue. Booking.com research shows that 73% of APAC travelers hold unwavering optimism for their travel plans in the next 12 months.

We’re also seeing a rise in intra-regional and domestic travel, driven in part by cost factors. APAC travelers are increasingly likely to search for deals or travel in off-peak periods. This doesn’t mean that all APAC travelers are spending less, it just means they’re more conscious about where that money goes.

Beyond discounting, our recently launched Value Adds feature allows you to set up rate plans that also include additional services, like food and beverage packages, spa treatments, or parking – meaning you can offer guests more without lowering your prices.

Learn more about setting Value Adds here.

When it comes to sponsorship, we’ve recently partnered with some big APAC sports and mega events—including the FIFA Women’s World Cup in Australia and New Zealand, the ICC Cricket World Cup in India, and Sydney WorldPride—to engage APAC travelers and help you reach more potential guests.

We've also launched a direct way for you to reach more guests – Sponsored Ads.

We know more than 80% of bookings on Booking.com are received by properties shown on the first page. This change now allows APAC partners to bid to appear in these top spots.

With cost per click starting from just $0.50, and with APAC seeing a return on ad spending of $17 for every dollar invested, sponsored ads could be an effective way to help you target and reach specific high-value customer groups.

You can get started with Sponsored Ads here.

Facilitated Payment is making it even easier for travelers to pay you

Our FinTech business—now around 900 people across four locations, including Bangalore and Shanghai—have been busy introducing Facilitated Payment in APAC. 

This allows guests to pay Booking.com directly, with payment to properties coming from us via either a virtual credit card or a bank transfer. For you, this means you can easily offer guests more ways to pay online. You can be sure you’ll get paid what you’re owed and won’t have to deal with fraudulent online bookings.

Click here to read more about payment services from Booking.com.

 

Sustainable Accommodation 2023

AI is a big part of Booking.com – and more is coming

Artificial Intelligence (AI) has been in the headlines a lot in the past year, but AI and machine learning have been an important part of Booking.com for a long time – with almost every partner and traveler interaction involving them in some way.

That functionality is about to get even more direct for travelers, with the launch of our AI Trip Planner.

By combining third-party large language model technology (ChatGPT) and our own machine learning models, we’ve created a conversational experience where travelers can describe broad or specific ideas, ask questions, and refine their perfect trip in real time – generating a visual list with deep links to view more details.

This product is currently available in the US but will be scaling to additional languages and geographies—including APAC—in 2024.

Click here to read more about the AI Trip Planner launch.

Sustainable tourism continues to grow

Sustainability remains an important priority for many, especially within APAC. Our Head of Sustainability, Danielle D’Silva, recently shared that 80% of travelers around the world say traveling more sustainably is important for them – but these scores are often higher in APAC, such as in Vietnam (96%), the Philippines (97%), and India (99%).

It's increasingly on the agenda for policymakers, too. For example, a recent bill in South Korea will fine companies for misleading sustainability claims, while Singapore aims to get 60% of their hotel stock to be sustainably certified by 2025.

Sustainability is important regardless of property size. In fact, at our recent Elevate 2023 event in APAC, Vikram Malhi, Co-founder of ZUZU Hospitality, shared that being a smaller property can have its advantages. He highlighted that smaller properties tend to source locally, have local staff, and manage waste efficiently, which could mean sustainability is less of a challenge than it is for bigger hotels.

That means you’re never too small to start demonstrating your sustainability credentials. With two-thirds of Indian and Vietnamese travelers saying they’re willing to pay more for more sustainable travel options, it’s a worthwhile investment.

Learn more about our Travel Sustainable program here.

Security remains a priority

Security and fraud prevention have always been top priorities for us. At our recent Elevate event, Booking.com’s Business Information Security Officer, Stevan Bias, offered a greater sense of the scale of the challenge, as well as insights into how partners can protect themselves.

The key defense? Awareness. But even Stevan admitted the attackers are getting more sophisticated. “Even I, as a security professional and leader, have gone to click links before thinking, ‘I didn’t log in recently, so why am I getting a log-in prompt?’ Then I could go look at the details, and being a security analyst I can look at the headers of the email and realize it’s fake. But it’s so hard to tell the difference.” 

He also shared some of the tactics and technology that Booking.com uses against attackers, including:

  1. Machine learning models – our advanced technology that detects unusual activity has prevented millions of fraudulent reservations from being processed
  2. Advanced Security Controls – advanced security controls such as throttling mechanisms, pattern detection, device identification, and multi-factor authentication that protect you further
  3. Response and Recovery – we have multiple incident response teams dedicated to different types of cyber-attacks and fraud

Learn more about how to protect yourself from three of the most common cyber attacks with our guides to phishingmalware, and social engineering.  

 

Elevate
Get more APAC insights

Has this highlight summary left you wanting more insights? Watch the playlist of sessions from our recent Elevate event on our YouTube channel.

Watch now

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Topics
Takeaway
  • APAC tourism is back – with room night growth of 40% in Q2 in Asia
  • Sponsored ads are now available in APAC, currently offering a return on advertising spending of 17 times
  • Facilitated Payment has been rolling out across APAC 
  • We’ve recently partnered with some big APAC sports and mega events to engage travelers and help you reach more potential guests
  • Security remains a priority, with our teams and technology working non-stop to protect partners