Click.Magazine

Travel insights, analysis and expertise

Click. Magazine
Features

Driving business success through emotional intelligence

In an industry where customer service is king, having a high level of emotional intelligence is essential for hospitality staff – and can even boost the bottom line. But can self-awareness and empathy be taught and learnt? Click. explores
Hospitality Photo by Louis Hansel on Unsplash

Click. Magazine
Interviews
Hospitality industry trends

Click. speaks with Philip Sykes, who trains hospitality staff at The British School of Etiquette, to discuss the importance of first impressions, language and going the extra mile
Zoku greenhouse

Click. Magazine
Interviews

With an increasing number of travellers entering the market, what are the benefits of properties focusing on one guest segment rather than targeting the masses? David Kijlstra, Commercial Director at Zoku shares his thoughts
Dolder Grand

Click. Magazine
Interviews

Cryptocurrencies are often in the news, especially the most well-known variant, Bitcoin. But until now, few hotels have taken them as payment. Click. interviews the Managing Director of one Swiss property that’s taken the plunge by accepting them as payments from guests

Microphone

Click. Magazine
Features
Hotel industry trends

With more and more consumers tuning in, podcasts are offering accommodations a new way to increase brand awareness and draw in new markets. Click. explores
Natra Bintan

Click. Magazine
Features

Expected to reach a market value of $4.8bn by 2025*, the global luxury camping segment has become a popular unique accommodation choice for travelers looking to unwind. Click explores
Technology in travel

Click. Magazine
Features
Travel technology trends

With more and more people influenced by data-driven travel recommendations, are we approaching a future where tech will become the most trusted travel advisor of all?
Innovation orb by Ramon Salinero, Unsplash

Click. Magazine
Opinion
Travel industry trends

A buzzword across all industries, innovation is seemingly the cornerstone of modern business. But has the term been diluted and what is the right way to innovate in travel? Brand design and innovation expert Alain Sylvain shares his thoughts
Hotel Herman K

Click. Magazine
Hotel industry trends
Opinion

Johan Åséll, COO of Brøchner Hotels, discusses surprising initiatives, localised solutions, and technology advances in the boutique hotel industry
Hotel bar

Click. Magazine
Opinion
Hospitality industry trends

From discovering untapped segments to engaging existing employees, we hear from Fran Brasseux, President of the Foundation of Hospitality Sales and Marketing Association International on how hoteliers can tackle staff shortages
stats_stephen_dawson_unsplash.jpg

Click. Magazine
Opinion

Chris Cheney, Vice President of Hotel Performance and Analytics at Stonebridge Companies, discusses the evolution of performance metrics, evaluating property success and attribute-based selling

Click. Magazine
Opinion

Teresa Dolan, Owner of Chez Teresa, has been running her small restaurant, tearoom and B&B in the Loire Valley in France with her husband Tony since 2006. The award-winner shares her tips on how to create an authentic French culinary experience for her guests

Click. Magazine
Podcasts

After a record 65 million visitors last year, Click. speaks to Chris Heywood from NYC & Company – the city’s tourism and marketing agency – to understand how it continues to attract travellers from across the US, while maintaining interest from those lucrative international visitors

Click. Magazine
Podcasts

In our fourth episode of the Click Podcast we delve into implementing effective policies to establishing good communication with your guests and peers to reduce cancellations - featuring insights from Peter Heule, CEO of Short Stay Group and Fabrizio Salzano, Group Product Manager at Booking.com

Click. Magazine
Podcasts

In our first episode, our audio articles explore pet friendly travel and how savvy hoteliers and other properties are capitalising on this. We also look at handling no shows, head to Brazil to examine its efforts to overcome tourism challenges, and talk to Madrid's newest hotel group.

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Click. brings together the brightest minds in travel and tech to inspire, inform and enhance your business.

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