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The best way to report a bug or technical issue

Hi everyone!

We noticed that some of you are asking what’s the best way to let Booking.com know about things like bugs or technical issues. The process is very simple - just send us a message! 

If you want to report a problem by using your Extranet, let us know via the ‘Inbox’ tab:

  1. Click on ‘Compose a new message’ and select the relevant subject from the drop-down menu, or ‘Property Details’.
  2. Click ‘Send message’ once you’ve detailed the problem you encountered. A member of our team will get back to you as soon as possible.

If you want to report a problem by using the Pulse app, just follow the steps below:

  1. Open the app and tap ‘More’.
  2. Scroll down and tap ‘Help’, followed by the email ‘envelope’ icon in the top-right corner. Select either ‘General questions’ or a relevant subject from the drop-down menu.
  3. Describe the problem and tap ‘Send’. A member of our team will get back to you as soon as possible.

(you can also find this information in Partner Help)

Of course, you can also let me know if you find anything and I’ll get this to the product and support teams. But it’s a lot faster if you simply write us via extranet or Pulse.

Wishing you all a sunny day!

 


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Viktoriia Kapy… 4 months ago

Hello,  There is no way to contact / receive any support if there is an issue adding property.

I do not have any ‘Inbox’ tab in my extranet.  I am not a guest, I try to add property and got and error (the same as  new-bookingcom/error-registering-new-property). 

 

"I have already completed all the details and I am now at the final step so the only thing I see is "We are nearly done" with my property. But it is staying like that for 3 days. I have tried from different devices (4 devices).

 

I can not access to Pulse app help because

The solution you mentioned here is not available as "Unable to contact Customer Support" message comes up with notice that  "Your account must have at least 1 property".  

 

I called to support by phone, but they only attend if I have property already registered. So how can I contact if there is a technical issue with registration of that property? 

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Didem - Commun… 4 months ago

 

Dear @Viktoriia Kapyrina Yelizarova ,

 

Thank you for sharing about this here!

 

When you completed the registration steps, our internal teams review everything and then send you a confirmation that your property is registered. 

 

This review process might take a while. I wonder if that's the step you're waiting for?

 

If you couldn't complete any of the steps, would you be able to let me know which section you might be having a difficulty with or share a screenshot of it here?

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Olive McKenzie 3 months ago

System should not allow guest to request a change of date when reservation date expired or period of reservation commenced.

 

Booking Number 4255381123

 

This is the message I received in my booking.com app

 

 

"Request to change dates


 

Please respond within the next 12 hours

Samson Sodehinde would like to change the dates of their stay:

 

Old dates:

Sat 28 Oct 2023

Sun 29 Oct 2023

£94.91

 

New dates:Sun 29 Oct 2023 - Mon 30 Oct 2023 £86.18 Message from the guest:
 

I’d like to request a date change for this booking. My previous dates were 28 Oct 2023 to 29 Oct 2023 - I’d now like to stay from 29 Oct 2023 to 30 Oct 2023. The price will change from £94.91 to £86.18. Before you confirm, please make sure you have availability and prices for the dates requested. 
 

How would you like to proceed?

Approving a change of dates means your guest will keep their booking. You won't have to deal with a cancellation.

Reply to this request "

 

 

I declined the request.

 

Guest already spent Old dates: Sat 28 Oct 2023-Sun 29 Oct 2023 in my apartment then request change of date on Sun 29 Oct 2023. System allow them to request a change for the date of original reservation  to New dates:Sun 29 Oct 2023 - Mon 30 Oct 2023 

 

I am a software engineer by profession and can clearly see the glitch in the system. If I had accepted the request the guest would have got a free night and booking.com would also loose commission.