Onboarding help for new partners: Hot Tip #1 - Location Verification
Welcome to Booking.com. We are delighted to have you and can't wait to assist you in maximizing your business.
To help answer the top questions from new partners, we have created a weekly series of hot tips. Don’t forget to check out this post on frequent questions from new partners for further information and advice.
Hot Tip #1
After you join Booking.com, you need to confirm your property’s location to make sure guests can easily find it on arrival. There are several ways to verify your property location. The easiest option is to record and upload a video directly to the partner verification portal. For the property to be successfully verified, our teams will verify that the property location and amenities featured in the video are an exact match to the photos and details listed on Booking.com.
However, not all new listings might have the video upload option. Depending on your location, we may reach out to you through a call or post you a letter with the verification information you need to complete the process. If you don’t have access to postal services or immediate access to the property you’re listing on our platform, you’ll need to contact us so we can arrange an alternative way of verifying your address.
We promote your property across multiple search engines and on affiliate websites, so it’s vital that we show guests the correct property location right from the start. This also helps you to manage guest expectations and provide a positive experience.
If your property location remains unverified, your property may be temporarily closed and prevented from receiving new bookings.
Please get in touch if you have any questions or require any help. You can compose a message via the extranet under Inbox > Booking.com messages. Otherwise click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message.
Our 24/7 partner support team is available on one of the numbers listed in your extranet or check out the overview of where you can reach us.