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cancellation of reservation

Dear Booking.com Team

we received a invoice from you regarding about payment on 2021 august bookings

we kindly inform you that we have closed our property for a long time because of the covid 19 pandemic situation in our country. therefore we do not accept any bookings for our property. 

But we got a reservation from a guest for 18- august - 2021 and the guest was not arrived. we have already informed to customer to cancel this reservation and he didn't make arrangement to cancel that.

we are pleased to inform you that we forget to mark this as "no-show " unfortunately.

details about this invoice are as follows

Property id : ***

Invoice No: ***

invoice Amount : USD 5.1

Reservation Details

Reservation ID: ***

Check in Date : 18.Aug 2021

Reservation Date : 20 Dec 2020

informed Date to cancel : 01 May 2021

 

please be kind to make arrangements to make this reservation as no show and your help is highly appreciated about this matter. 

Thank You 

Mahaweli View Inn