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1

I wish to refund a guest in full

I wish to refund cancellation for booking number ***


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B.
Julie Jackson 5 months ago

Hi Peter - the process of refunding a guest is dependent on your payment processor setup and your property policy. You may refund a guest if you would like to, using your property setup to refund the guest. To ensure your invoice is accurate from this refund (since you do not collect guest payment because you refunded), please do familiarize yourself with this process outlined in this help article. I hope this helps answer your question.