cancel a reservation

we need to cancel a reservation as guest is not responding to any calls , emails . 

Profile picture for user toniya.baycheva t
Toniya - Commu… 10 months ago

Dear @Shayoni Roy Chowdhury,

Thank you for reaching out!

All reservations are instantly confirmed on Booking.com and you can not reject a reservation. However, there are some cases when you are able to initiate a cancellation request. For detailed information, please read this article and contact our Customer Service Team to help you sort out the issue with this reservation.

Kind regards,