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cancellation and bad reviews

Hey Fellow hosts,

Greetings from me. Mt name is Mabel and am a host on booking.com. My questions and my request to kindly provide me with answers.

  1. Why am I getting very many cancellations?
  2. Why did I get a review from someone I did not host?
  3. I get bad reviews from a patient a smoker and her complaints were blaming me for not being able to show her where to smoke from.
  4. How do I get to use the promotion deals because when I follow them I get very low price for my listing and I cannot make it with morgage and all expenses for example utilities.

Thanks so much for your time.

 


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B.
Didem - Commun… 2 months ago

 

Hi MABEL KYEYUNE,

 

Thank you for posting in the Community!

 

I'm also very eager to hear from other partners on these.

 

I featured your post to make it more visible.