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Modifying a guests booking

Hello. My guest that has booked for the 27th of April is trying to change their booking to next Saturday. 
I am unable to do this without contacting customer service. Can someone please assist this as I approve the move of the guests reservation without penalties paid by the guest.

Warm regards,

Ash


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David david 19 days ago

This is one of the interesting challenges, you may have to call booking to have an agent help with modifying the booking. Try calling in the morning i've had better response and you get through to an agent easily.