False Review

I just looked at my only review and it’s false. A one star from a person that never stayed. The remarks are false. Can anybody just write a review ? 

Profile picture for user toniya.baycheva t
Toniya - Commu… 1 year ago

Dear @Temica Pride,

Thank you for reaching out here in the US Community!

Did you already report the reservation as a no show in your extranet account? If so, you can request this review to be removed entirely by sending us a message via your extranet inbox, using the topic ‘Guest reviews’. For more detailed information, please read this article.

I hope this helps.

Best regards,


Temica Pride 1 year ago

Thank you. I will try that. This guest was never there. Never even booked. The only thing that I can think that could have happened is that the address listed is one for the entire apartment complex and the guest commented about another unit in the complex - but it showed up under mine as if it was my apartment, not the exact one he stayed in. So hopefully I can remove the address and it won’t happen again.