How do I cancel a reservation?
Our policy is that reservations must be paid in full at the time of booking. Somehow somoene was able to make a reservation without even giving a cc. I reached out to the guest, the refuse to pay it in advance. Need to cancel but the only option is to send a request to the guest to cancel. I'm sorry but no lol. My husband called booking.com about this about a week ago and they confirmed that we have the right to cancel it if they don't pay within 24 hrs of that call. So how do we freaking do that?? TIA