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New here? Here's how you can make the most of this summer

Hi everyone,

The summer season is at its peak and you’re probably thinking about how to make the most of the season. As some of you are new around here I handpicked a few of our top-viewed content pieces with summer tips. 

  1. Four reasons to get excited about summer bookings, highlights how you can take advantage of the most recent trends.
  2. Three global traveler trends you should know for peak season success, showcases the varied approaches you can take for different traveler behaviors that have been identified by Booking.com's regional leaders.
  3. Data and insights to help you this summer, includes data and advice for 2023.
  4. Make capturing demand easy this high season, shares answers to your frequently asked questions.

What’s that one thing you’d like to ask to our more experienced partners in the US Community about the high season? Let us know in the comments below! 


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B.
Didem - Commun… 8 months ago

 

Hi @Toniya - Community Manager

 

Lovely! Thank you for your kind message here! :)  

 

I do very much hope it's helpful, too! That'd be nice to hear from our partners on what they think, as well!  

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Andrea 8 months ago

I wasn't going to say anything but since you asked...

  • Scam reservations are increasing - we receive no support or protection;
  • Fake reservations are increasing - we receive no support or protection;
  • No-shows are increasing - we receive no support, payout or protection
  • Guests double booking properties - we receive no protection
  • Our cancellation rate is now 33% because of this!
  • 'Partner' 'support' - there is no support, all we receive is pointless responses. We're treated like we're some sort of a joke. 
  • Hosts not receiving their payouts for months on end. 

The platform is increasingly turning into a genuine liability for our business. 

To me, this article feels like a cheap sweet after being stabbed in the back several times. 

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Didem - Commun… 8 months ago

 

Hi Andrea,

 
Thank you for your feedback. I understand that these are a lot of things that are happening. I forwarded each of these topics to their relevant teams. I truly hope that you can see some improvements.
 
And once again, thank you for sharing!
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Andrea 8 months ago

Thank you so much Didem - I truly hope BdC will listen to their 'partners' and that appropriate measures will be taken. 

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Gelerie Stenbakken 8 months ago

This is unfortunate especially since I a new here and not sure I will want to list if there are these serious problems. 

 

How long have you been on booking.com?

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Kar Cheng 8 months ago

Hi! @Didem - Community Manager Can you please clarify your booking confirmation process? I am trying to publish my listing with "Booking Request" feature which should allow me to accept and decline dates for guests manually to avoid double booking. However, on the last step of going online, I see this message *see pic -- which says that booking.com automatically and instantly confirms bookings made by guests. Hoping to have a response as soon as possible. Thank you!

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Didem - Commun… 8 months ago

 

Hi Kar Cheng,

 

This is a really good question. Thank you for asking!
 
I'm checking the latest news on this for you with our product team. As soon as I hear something, I will keep you informed.
 
Have a great day ahead!
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Didem - Commun… 8 months ago

Hi @Kar Cheng

 

I learned that this message is a bug and our teams will make sure to have the proper fix in place.

 

If you selected the Request to Book model during the onboarding process (when you joined us), you will have control over the requests (approve/reject) regardless of this message.

 

Also, to avoid double bookings, you are welcome to make use of the calendar synchronization. 

 

I hope these help! Feel free to let me know if I can assist you further with anything. 

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Gelerie Stenbakken 8 months ago

Hello, I am about to list my property. Is there a way to only show city and state and not entire address until guests confirm booking?

Also can I hide the listing until I am verified for location? I have heard that guests can choose pay on arrival and I do not want that option allowed. How do I prevent that?

What do you need on the video to confirm/verify location, because I am unable to receive a letter at the properties because they do not deliver mail there and I also manage remotely.

 

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Didem - Commun… 7 months ago

 

Hi Gelerie Stenbakken,

 

Good questions, thank you for asking! 

 

This post about video verification might be helpful on how to do that. And I hope this post about payments for new partners is also useful for you. 

 

I'm checking your other questions such as being able to hide your listing until your property's location is verified with my colleagues. I hope that I can share some more information with you. 

 

In the meantime, if other partners have any experiences to share on these topics, they're welcome to build on these topics. I'd appreciate. 

 

Thank you all!

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Didem - Commun… 7 months ago

 

Hi @Gelerie Stenbakken

 

I've learned that temporarily snoozing your property could maybe be an option during location verification, but I'd like to make a gentle suggestion to ask about this to our support team please to be certain because I'm also informed that maybe your property needs to remain open to be verified when credit card restriction and pre-payment-related topics are involved.

 

Please let me know how it goes and what you've learned, as well. 

 

Thank you so much and best regards!

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Jayshree Kalidas 7 months ago

Thank you for sharing these tips. They are most helpful.

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B.
Didem - Commun… 7 months ago

 

Hi @Jayshree Kalidas,

 

Thank you so much for your kind words, I'm happy to hear that!

 

Hope you're well and I wish you a wonderful day ahead!