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New partner series: how to report guest misconduct

Hi everyone,

Setting the right expectations for guests from the very beginning is essential. This can help you prevent unpleasant situations for yourself and your guests. An example of such a situation is guest misconduct

Although these cases are rare, they can happen. This is why I’d like to make a gentle suggestion to create a set of house rules for your property.

If you still have a negative experience with a guest, you can report the guest misconduct to Booking.com via your Extranet account or the Pulse app. It’s important to report the case as soon as possible, meaning from check-in to seven days after check-out. Here you can learn more about the steps to follow in order to fill in your report. 

Do you have any other tips?

👉Click here to find the rest of our weekly onboarding post series for new partners.