removing the wrong guest review
At the beginning, I claim that Booking does not protect the hosts and I will explain it. Namely, out of a total of 150 reviews, I have about 145 with a score of 9 and above and a total of 9.8. Ten days ago I received a review from a guest with a main rating of 5 and for all other services a 5. I contacted the guest to ask what was wrong in order to correct it, he told me that it was a mistake that his rating was 10. I sent a complaint to Booking, and they told me that the guest has to correct it. The guest claims that he can't get Booking, so there remains an unrealistically low negative rating that spoils my business. I am also looking for legal advice on whether I can sue Booking for causing financial damage. So Booking does not help partners who bring him wealth through commissions, because here is an example: a guest reserves an apartment and gives the worst rating in the review for a subjective reason, even though the apartment and hospitality are objectively the highest ratings. There is no way to cancel that review because normally the guest who did it will not call Booking to cancel that review.
I agree. There are reasonable ways to handle review issues when you get a mistake or crazy person, like remove a high review and low review every year or every 25 reviews, etc... If there is a property problem, it is reflected usually in multiple reviews. If your property only has a few reviews or it is the most "recent" review, it can be very destructive and detrimental to future bookings which also affects the commission of booking.com I would think a reasonable policy would be something that has a solution where a host or owner can be occasionally "forgiven" a review with clear guidelines so that it is not abused. The way it is now... The traveler has all the power and there isn't a thing you can do to remove it even if proven not accurate. The system is flawed and there are no attempts to make it a fair platform.