review awards

Email indicated we had an award. However, all that downloads is VLC, nothing else.

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Didem - Commun… 1 year ago


Hi @Marina Nash,


I'm so sorry to hear that!


Can I kindly confirm that you've checked by following the below steps?


1) You checked your property ID by following these steps:


  1. Log in to the extranet.
  2. Look for the Booking.com logo at the top of any page in the extranet.
  3. Next to the Booking.com logo, you’ll see your property name, followed by a multiple-digit code. This code is your property ID.


2) You've used the download link here.