Commissions, Invoices and Taxes


I am writing to ask a question regarding my invoice this month of Jan. I have submitted 2 disputes for amount of VND 127,598 (Booking number 2989737261) and VND 649,823 (Booking number 2174599899) because guests did not stay at my apartment for their reservation.

I am wondering to whom I should contact to to escalate the issues so that I can proceed my payment for the invoices promptly and timely.

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Toniya - Commu… 1 year ago

Hi @Grace Tran,

Thank you for reaching out!

In this situation when the guests are not coming to your property, you need to report the booking as a no show in your extranet account. Please note that you can do this up to 48 hours after the check out date. This will prevent you from being charged commission and the system will automatically reopen your property for new bookings.

You can find relevant information on how to do it in this article.

To dispute your last invoice, please follow the steps in this article and a member of our Credit Control team will get back to you with information.

I hope this helps.

Best regards,