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non payment by booking.com

I  am requesting a payment from Booking,com from the reservation , as the details listed below, we have contacted booking,com several times and we have been told to wait for 24 hrs, which we have much longer than that but no response, where the customer has made the payment days before their reservation, 

details:

Booking # 2165200980

Amount owed by Booking.com $ 375.00