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Payments, commission, and invoices

First, they were trying to negotiate with me about the cancellation fees that the guest canceled Reservation number 4274452516 on the same date for check-in 
They requested me to confirm it free of charge and I rejected it bec the property was booked specifically for the client so when I complained about my Rights they said they would send the payout a few days later they asked me to update the bank account even though my bank account has no any problems they claimed that it’s a technical issue after I updated my bank account later on find out that they changed my bank account and name to another account and sent me that the payout processed successfully, however, the account number does not match with the name so when I called the customer service they respond always to wait and no getting action from booking Team, it is frustrating that no credibility booking come offer here as you are third party generating ton of money through getting charging owners and customers, you even not following the policies and regulations that you created on your platform ligament, you will not have a good reputation lasts when you do so