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Payments, Invoices, mismanagement of BOOKING.COM team, Incoordination among BOOKING.COM teams.

Our property ID is 506738, the name of the property is ANAHEIM NATIONAL INN.
We received email on 02/15/2024 from BOOKING.COM team that our “property listing has been suspended”, you still haven’t received our payment or heard from us about this, so you suspended our property from your platform, because we did not pay the outstanding balance on our account. 
But fact is,
We already paid the outstanding balance on 12/04/2023 through bank transfer with all 3 invoices: (1596670301, 1594724988, 1592990942 and Credit note 1591581960) details and according to the amount details.
We provided you with proof of payment 1000 times to your different teams like customer service team, finance team, booking team, channel manager team, partner help team by EXTRANET, by email and called everyone on the phone with full details about this.
After connecting your team, every team member and representatives told me that they confirmed our payment and will clear pending balance and make it 0.
But after this confirmation, we received 2 times this notice that our “property listing has been suspended”, you still haven’t received our payment or heard from us about this.
We have proof that how many times you confirmed our payment and told us that ignored that email for suspended.
but still our problem is there!!!! And today you suspended our property from your platform!!!!
Because of this suspension, we are going to lose our business from booking.com side.
So, BOOKING.COM is responsible for this loss and BOOKING.COM has to pay for our loss. And make our balance “ZERO” because we already paid our pending balance.


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Daniel Offerman 2 months ago

Any partners or site admis that can help this partner out?