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When do I need to pay a commission if a guest is a no-show?

Hello everyone! 

When a reservation becomes a no-show, it’s less than ideal – as well as being frustrating, it can be costly and can affect your bottom line. 

It’s crucial to your business to determine commission eligibility when no-show situations arise. 

Essentially, if you charge guests for no-shows or cancellations, then you’ll need to pay a commission. You don’t have to pay a commission when you mark a guest as a no-show and choose to waive the cancellation fee. 

Do you know how to mark a guest as a no-show to avoid paying a commission? Learn how to keep track of no-shows and how to report them here.