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The customer requested a cancellation I agree....please process cancellation 



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Amanda - Commu… 1 year ago


Thank you for your message. 

If a guest wants to cancel a reservation, it’s easy to for you to request this in the extranet. Just follow these steps:

  1. Go to the 'Reservations' tab.
  2. Click on the relevant guest name or reservation number.
  3. Select 'Request to cancel reservation' on the right-hand side of the page.
  4. Both you and the guest will receive a confirmation email that the reservation has been cancelled.

This article here provides more insight about this process.

All the Best,