Sergei - Community Manager

5 common operational questions

Hi everyone!

Many of you reach out to our support teams to ask questions about similar topics. Sometimes it can take a while for our agents to respond to everyone - so to make things easier for you, I went ahead and put some of the recurring questions (and some helping materials) into this post.

In no particular order:

Q: How to change my contact details?

A: The extranet might be daunting, but changing your contact details is very straightforward and can be completed very quickly. Instructions here: https://partner.booking.com/en-gb/help/property-page/general-info/how-can-i-change-my-contact-details

Q: How to set restrictions?

A: This depends on the type of restrictions you have in mind. There are many types of reservation restrictions, and you can find supporting information for each of them in this list: https://partner.booking.com/en-gb/help/reservations/restrictions 

Q: How do payments work?

A: If you’re on Payments by Booking (or would like to join) - this FAQ put together by the Help team can answer most of your questions: https://partner.booking.com/en-gb/help/policies-payments/payment-products/payments-faqs-and-all-you-need-know

Q: How to add, close, and open a room?

A: Setting up rooms is very easy (and the same process applies to units as well, of course). This article goes into more detail for each scenario: https://partner.booking.com/en-gb/help/rates-availability/room-settings/how-add-open-close-and-delete-rooms-or-units 

Q: How to reset a password?

A: Few things are as frustrating as losing your password and having to reset it. We put the best instructions we could think of in this page: https://partner.booking.com/en-gb/help/account-and-login/settings/how-change-or-reset-your-login-details

For those of you who are new, you can also save this thread for future reference! Just click the ‘save’ button when you’re logged in. You’ll then find this post in your personal profile page.

Gawalmandi Serenity 2 years ago

I have been sending numerous messages and phone calls on changing method of payment for over a month now and all i get are automated messages with articles and promises for call-backs when i call any of your numbers. you have closed my account due to non-payment of invoices but i am trying to make the payment but no response from booking on how to do it. my original method of payment bank transfer is not possible due to bank restrictions in pakistan so i need to change it to credit card. SOMEONE HELP!