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About reservation coming in at the wrong code.

I have 3 reservations that are coming in as Guest pay on their own but on the Booking page says that its a prepaid reservation, the rate is as a prepaid reservation but code is showing pay guest on their own, this is for today so i need to know ASAP if i charge the guest the regular pay at hotel guest or you will be changing the rate code since on this ones Booking took the commission already and I'm not willing to pay commission 2 times. Please advise. Thank you!! 


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Toniya - Commu… 1 year ago

Dear Maria Leal,

Thank you for reaching out here in the Community!

Could you please explain what code you mean so I can help you? The commission is always based on the rates that the guests have booked on our website.

If you want to update your rates, please read this.

If you need to update your policies and prepayment settings, please read this.

To find out more about our commission, please read this.

I hope this helps.

Best regards,

Toniya