i
1

About Review

I have review from Andrei.

this guy not come to my apartment. I didnt take any money from him. And yeaterday Hi send Review.. 

Today i send Review back for Andrei and my text is still pending . 
why ??


Profile picture for user ailyn.fernandez.booking.com a
B.
Ailyn Fernande… 1 year ago

Hello Ivan Ortakovski 

On Booking.com, only guests who have booked through us and/or stayed at your property can leave a review. When a guest that did not stay at your property leave a review, it is generally when the reservation was not marked as a No-Show, hence the system allows them to put up their comments. 

Here is a link that guides you on how to report a No Show in our system so you avoid future cases like this one. If you marked their booking as No-Show, please contact your local Customer Service to submit a ticket to the Review Team to verify the situation.

Regarding your pending review, we have an specialized team that reads and authorizes all reviews and the property responses to make sure these follow company guidelines. The authorization/review of your response should be advised soon to you. Please take a look at this link about Reviews for more information. 

Hope this helps!

Ailyn