Hi my adress is correct, but i dont find myself in the results when entering the name of the village.. i am available in an other village when entering the name of the property. How can we résolve this ?



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Terrence - Com… 1 year ago

Hello Marleen,

Thank you for your message.

We want to make sure we give you the right support for your situation. 

Please contact our support teams directly by sending us a message via your Inbox tab of the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.

You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.

All the Best,


Marleen De Saedeleer 1 year ago

Hi ,

thank you for your message.

ihave several issues :

I cannot make any new messages in my inbox . I don’t see any buttom to make a new message ( see picture )

by opening the pulse app , I always come back to the login screen after doing the login ..

don’t know what goes wrong ..

Where is the “write new message buttom ?”