All of the reservation with the same first and last name and no credit card to charge a no show fee. We get several a day and no one shows us. This needs to stop

Everyday we have several rooms reserved with out a credit card and no one shows up, I need to speak with someone about this issue

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Toniya - Commu… 1 year ago

Dear Lisa Deville,

Thank you for reaching out here in the US Community!

To avoid reservations without credit cards, I advise you to check and update your policies in the extranet. Please follow the steps in this article

If you want to receive payment before the guests check in at your property, you can set up a prepayment deposit by following the steps in this article

If you keep receiving reservations with the same first and last names, please report this to our Customer Service Team.

I hope this is helpful.

Kind regards,