cancel booking

my guest has a death in the family.............how does he cancel his booking

BrookAve 2 years ago


A Guest should cancel it themselves via :


  1. Guest logon to their account , click the reservation then click Cancel to start the process.
  3. Guest uses the 3+ methods on the main website to contact Customer Services , using the confirmation email which has a PIN in it.


How To - Cancellation Handling


Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox