cancel reservation from customer

I have overbooking now. 
But the Booking No. 2140043890 came.
How do I do?


Profile picture for user clara.harris c
Clara - Commun… 1 year ago


Thank you for reaching out. For assistance with an overbooking, please reach out to our customer service team from the Extranet Inbox and Booking.com Messages. Click 'See Contact Options' on the right hand side of the page and send a message with the details of the issue. 

For assistance with preventing overbookings in the future, please see the article below. 

How to avoid overbookings