Cancelation Reservation in the same date

Dear Partner

Greetings from Four Points by Sheraton Batam

we received reservation on 27  august - 29 august 2021 under name *** with booking number

386***, 2 rooms and 2 nights and the cc name wasn't same with the reservation name..

, in the same time the guest  would like to cancel the reservation. And we already preauthorize the credit card. Base on the cancelation policy it charges on the first night. Would you advice what we do for this case?

Thank you

BrookAve 2 years ago

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