Cancelation Reservation in the same date
Greetings from Four Points by Sheraton Batam
we received reservation on 27 august - 29 august 2021 under name *** with booking number
386***, 2 rooms and 2 nights and the cc name wasn't same with the reservation name..
, in the same time the guest would like to cancel the reservation. And we already preauthorize the credit card. Base on the cancelation policy it charges on the first night. Would you advice what we do for this case?