i
1
Ivana A

Cancellation and commission

Hello, 

There was a mistake with reservations yesterday so my guest had to find another accommodation and Booking.com provided it to him. But the problem is that he couldn’t cancel reservation at my property despite the fact that I chose 24hour free cancellation after making reservation. I don’t want to pay the commission. What should I do?

b
11
BrookAve 2 years ago

 

 

 

contact partner support via the 3 methods below.

 

 

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

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