Commission invoice Euro 22.03

Dear Mr/Ms


I am writing you regarding the commission invoice Euro 22.03 for the reservation book number: 3551327979 with guest name: Babbitt Loise.

Let me know you that this guest did not arrived never to my apartment to Vlore and I don't know why I will pay?


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Mariia Erbes 1 year ago

Hi Dezdemona Alickaj!

You can dispute comission for this reservation.

In the Extranet you need to open Finance - Invoices.

Near the Invoice click on View statement, then tick the box near the disputed reservation and then click on the button Dispute X reservation(s) and indicate a reason for the dispute. 

To avoid such situation in future, please don't forget to mar reservations where guests didn't appear as No-show: Reporting no-shows