Credit card machine cannot process virtual credit card

I am using a YOCO credit card machine in South Africa and the system do not support virtual creditcard payments. How do I recieve my payment? I tried to email the guest through booking.com but it failed. I tried to text the guest but it failed.

Booking ID: ***

Sandrine Micallef
1 year ago

Dear Leslie and Madeleine, 

Virtual Credit Cards provide you many reservations / revenue, it is such a pitty that your payment provider did not develop the contactless technology. Maybe other providers do ? Have you done some research ? 

I would have loved being able to bring you recommandations but here is a community for US & Canadian Partners for Booking.com, so I have no idea what payment providers can support your business better in South Africa.

Have an excellent day