Double booking

Hi there,

I have just received a booking for a room that is already booked.

The other rooms at my property are blocked on the calendar.

How could this happen?

I just find the site so hard to comprehend

Profile picture for user Terrence Cooper t
Terrence - Com… 1 year ago

Hello Jonathan,

Thank you for your message.

We want to make sure we give you the right support for your situation. 

Please contact our support teams directly by sending us a message via your Inbox tab of the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.

You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.

All the Best,