I am a host. I am not able to cancel reservations unless I select "Request to cancel reservation" and select an option that is not accurate.
I am only given the option of:
Request to cancel reservation
Reasons to request the cancellation:
( ) Guest has requested cancellation
By sending this request, I agree to waive the cancellation fee (if any).
The above is not an accurate description of why (host) has to cancel. Should I still make the selection? I have already notified the tenant about having to cancel their reservation but it's still showing up on the reservations calendar. Also, they already made their payment so I need to make sure all of it is refunded.