External reviews

Hi partners,

we are new on Booking.com, but quite successful on Airbnb. I just read that it is possible to import (or to opt-in for) external reviews. Ie. Reviews from Airbnb. 

But I do not find any hint how to start this feature. 

Any idea?

Thank you!

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Ailyn Fernande… 1 year ago

Hi Susanne Wahle, I apologize for the delay, was doing some more research on this topic.

Our page shows the external score when the property has less than 3 reviews, once the property reaches 3, then the system shows Booking review score and stop displaying the external one, the system does not combine or aggregate both scores.

If you already have 3 reviews in our website, then we no longer show your external review. If you still do not have reviews from Booking.com guests, then please make sure the location (pinpoint on the map) is correctly set and matches the other providers you work with in order to match both properties and scores.

Hope this helps.


Susanne Wahle 1 year ago

Thank you so much, Ailyn Fernandez Barroso  !

"Pinpoint on the map" - does mean the address/location on Google Maps?

If so, this should be OK... but it does not work yet.

Anyway, we hope to get more than three reviews soon...

Thanks again!

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Terri and Davi… 6 months ago

Can I ask for some assistance as well? I have synced my AirBnB listing, but my external reviews are not showing. I still only have one review on booking. 

Belligoli Albano 2 months ago


I am new on Booking.com and trying to import my Airbnb reviews but I don't understand how to do it. Could you please write a step by step guide on how to do so?

thank you