s
1

Fake bookings

If the booking is no show ,how to get the room fees for the bookings .I had four bookings for two nights in four consecutive days. Then I informed no show to booking.com 


Profile picture for user toniya.baycheva t
B.
Toniya - Commu… 1 year ago

Dear @Siri medura surf yoga meditation guesthouse and hostel,

Thank you for reaching out here in the Community! 

To secure your bookings I advise you to update your policies and start asking the guests for a prepayment deposit before the check in date. You can do that by following the steps in this article.

If the guests refuse to pay you a deposit, you can contact our Customer Service Team to help you cancel the booking.

I hope this is helpful.

Best regards,

Toniya