Profile picture for user info.woodbankestatebnb.co.nz a
1
Andrew and Kathy Thyne
seeking advice

Guest booking

Hello

I hope someone can help me, I have a little 3 room BnB in Hanmer Springs, New Zealand. I had a guest book 2 rooms and then canceled 1 room day before arrival because baby is unwell, I have no problem with them cancelling as sometimes this kind of thing happens, anyway my question is should I still be charged a commission for 2 rooms.

as it is still showing as a charge for 2 rooms

 

thanks Kathy

b
11
BrookAve 2 years ago

 

defintely not 

 

contact partner support via the 3 methods below.

 

 

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.

 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’. 
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

  8.  

    *** public main lines via Where you can reach us

     

     

    how to contact partner support via private assigned number in inbox

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