Guest Pre-paid card

Guest checked in and checked out. The prepaid card we have on file does not go through for payment. Card declined and on the booking.com extranet it says it was charged already. We have not authorized or charged the card.

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Clara - Commun… 1 year ago

Hi Victor, 

Thank you for reaching out! Please use the link below to help determine the reason that the card may not be charging. If the article does not answer your question, please reach out to our customer service team via the Extranet Inbox and they can assist further! 

Everything you need to know about virtual credit cards