Guest Review

one of my guests has misused my apartment and left it so dirty. I have reported this attitude and asked to pan him to reserve my apartment in the future.

The problem is that guest gave me bad reviews and ratings of 1 out of 10 which affects my total ranking.

I need to delete his review from my guest reviews. 

Please advive

Profile picture for user Terrence Cooper t
Terrence - Com… 1 year ago


Thank you for your message.

Just like any other platform, we want to display all reviews that comply with our policies because we want to remain unbiased. Please understand that guest reviews are genuine and subjective opinions of customers. They reflect the guest experience at the property, which means that they are not always 100% factual or accurate.

Comments are removed ONLY if they go against our policies, including:

  • Profanity, sexually explicit, hate speech, discriminatory, threats, violence;


  • Mention of full names (first + last name), personal attack to named staff;


  • Promoting illegal activities (drugs, prostitution);


  • Exclusively about a competitor and/or Booking.com, with no relation to travel;


  • Sites, emails and addresses, phone numbers, cc details;


  • Politically sensitive.

On a positive note, you have the ability to respond back to a review. Other shoppers will see this as being a responsive host looking to amend or bring clarification to the situation.

If you still require support please contact our support teams directly by sending us a message via your Inbox tab of the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.

You can also call us. To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.

All the Best,