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Guest Reviews

Hi! My name is Leanne and I am the new owner of Brooklyn Beach Club, formerly known as Blue Diamond Motel. We underwent a full renovation to the property and I am wondering if there is a way to remove all of the old reviews of Blue Diamond. We did receive 2 new 10 star reviews this week which I would like to keep but all others should be deleted. I uploaded the new photos of the renovated rooms as well for your review. Please let me know how to update accordingly. 

 

Thanks!

Leanne


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Amanda - Commu… 1 year ago

Hi Leanne, 

Thanks for reaching out!

Yes, since you underwent a full renovation we can request to have the old reviews removed, prior to the completion of the renovation. 

You can call us and someone will be able to assist you with this! To find a dedicated phone number to call, log in to the extranet, click on Inbox and then click on Booking.com messages. We don’t publish these phone numbers here because we only offer this service to current partners.

You can also send us a message. To do this, click on Inbox in the extranet or tap More on the Pulse app. We’ll do our best to get back to you within 24 hours, but sometimes it might take us a little longer. You can help us answer your question more quickly by choosing the right topic and subtopic for your message.

I hope this helps!

Amanda