Guest's prepaid reservation's receipt

A guest who stayed at my hotel is asking for a folio receipt. Her reservation is a prepaid reservation. She paid booking.com with her credit card.

Profile picture for user toniya.baycheva t
Toniya - Commu… 1 year ago

Dear Danny Tran,

Welcome to the US Partner Community!


Booking.com does not provide invoices to the guests even in situations when facilitates your guest’s payment via credit cards, partners still need to provide their guests with an invoice at check-out. This is because the reservation agreement remains between you and the guest. 

For more information please read this article.

I hope it is clear to you.


Best regards,


keith francis 17 days ago

Why is it soooo hard to talk with someone about recent stay terrible