How to charge the guest if he does not show up, taking into account that with me it is possible to pay only by cash

I have flexible cancellation policy, why they just don't cancel the reservation? I am losing in these ways, and that happened 3-4 times in last day, and also nobody from booking.com support team is answering me on messages. 

What should I do?

BrookAve 2 years ago



Cash is not the only option so long as you provide alternative prepay methods in the New Reservation Template. BdC do not dictate how you can take payment.




Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox